De boeken van Jan van Bon

ITSM Library Implementing Metrics for IT Service Management
Foundations of IT Service Management
ITSM Library ITIL Foundation Exam
ITSM Library ISO/IEC 20000 A Pocket Guide
Service transition based on ITIL V3
Best practice Service operation, based on ITIL V3
Best practice Continual service improvement based on ITIL V3
Foundations of IT Service Management French version
Best practice Service design based on ITIL V3
ITSM Library IT Service Management best practices 4
Best practice The Service Catalog
The Mind Of Society
De ISM-Methode
IT Service Management Based on ITIL V3
ITSM Library ISO/IEC 20000
Les fondamentaux d'ITIL® V3
Foundations of IT Service Management op basis van ITIL
E-Book: Foundations of IT Service Management based on ITIL (brazilian-portuguese version)
Best practice Service Transition op basis van ITIL V3
IT Service Management
IT service management
De FSM-methode: procesmatig managen van functioneel beheer
Pharos 2 Vmbo-KGT Werkboek
Six Sigma for IT Management
Pharos 2 Vmbo-b(k) Werkboek
De ISM-methode versie 3
Pharos 2 Vmbo-b(k) Werkboek
Lifecycle Approach based on ITIL V3
ITIL® 2011 Edition - Das Taschenbuch
Pharos 2 Vmbo-kgt Werkboek
ITIL® V3 - Guide de Poche
IT Service Management best practices 1
ISO/CEI 20000 Introduction
IT Service Management
Foundations of IT service management
IT Service Management best practices 2
Best practice ISO/IEC 20000
Gestion des Services Informatiques
Best practice ITIL® 2011 Edition - A Pocket Guide
BS15000, a pocket guide
Foundations van ITIL® V3
Project management based on PRINCE2
Fundamentos de ITIL® V3
Projectmanagement op basis van Prince 2 2005
ITIL® Pocketguide - 2011 editie
Risk Management based on M-o-R
De ISM-methode
Six Sigma for IT Management
Foundations van ITIL®
Frameworks for IT management
ITSM Library Service Agreements
Release and Control for IT Service Management, based on ITIL
Best practice Projectmanagement op basis van PRINCE2
Implementing ISO20000 Certification the roadmap
ITSM Library IT Service Management based on ITIL V3
ITSM Library IT-Service Management op basis van ITIL V3
IT Governance based on CobiT 4.1 - A Management Guide

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