Nur Informatica & management

SIAM: Principles and Practices for Service Integration and Management
Content Management
IT en management
TMap NEXT
ITSM Library IT-Service Management op basis van ITIL V3
Neil's quest for quality - A TMap® HD Story
ITSM Library IT Service Management based on ITIL V3
IoTMap
ITSM Library Implementing Metrics for IT Service Management
ITSM, from hell !
IT Governance based on CobiT 4.1 - A Management Guide
Six Sigma for IT Management
Best practice IT Outsourcing: Een introductie
Decision- en controlfactoren voor sourcing van ICT
Best practice Service design based on ITIL V3
Metrics
Best practice Service operation, based on ITIL V3
Best practice Information Security based on ISO27001/ISO 17799
Best practice ABC of ICT
Implementing Information Security ISO27001 and BS7799: A Management Guide