ITSM Library IT Governance based on CobiT(V4) A Management Guide

Samenvatting

ITSM LIBRARYIT Governancebased on COBIT 4.0This management guide is the result of a project that was started by the ISACANL Chapter and the itSMF-NL Chapter. The aim of this project was to develop a management instrument for IT governance issues, in such a way that it would fit current standards for CIO's and IT managers, like ITIL, common ISO quality and security standards, and the Balanced Scorecard.First, it is a quick-reference guide to IT governance for people that are not acquainted with this field of work. Second, it is a high-level introduction to ISACA's freely available framework 'COBIT' that will encourage further study. Please note that this guide follows the process structure of COBIT, since we found that to be best practice, but it differs from COBIT in ... several ways, adding new information to the structure, especially from the perspective of IT service management.After an introduction to IT governance and COBIT in general, you will find information about ISACA's COBIT publications. In the next section, you will find a description of the 34 processes that were identified from many international standards. This management guide adds new information to the various sources that were used to describe IT governance, including COBIT. Workflow diagrams and process models have been added as an extension to existing material. The last part of the book provides some guidance on COBIT implementation and the relationship with other methods and frameworks.The management guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT.We think this management guide will be a valuable asset for CIO's and IT managers, in developing more grip on their IT organisation's performance, helping them to get in control. The book can be used as an excellent companion guide to the COBIT Foundation training, or as a quick reference guide.